Pick Up Locations: we partner with local businesses (gyms, nutrition stores, etc) to allow our customers to pick up meals their on Monday’s for FREE

Delivery: we deliver directly to your front door on Sunday or Tuesday depending on your location

We source all of our produce, proteins & ingredients fresh from local purveyors and try to give you the most variety possible. With that said, sometimes order numbers fluctuate and we can’t get enough product in time to full-fill the order exactly. In the event of a shortage, we make reasonable substitutions. For example, our chef may need to substitute green beans for broccoli / brown rice for sweet potatoes or cauliflower for carrots in the event of a shortage. Although this is very rare, it does happen on occasion. We will not substitute anything that will throw off macros much or kick-in any allergens.

*If this happened & you are not satisfied, please reach out to customer service *

Most of our snacks are made in-house with our own talented Pastry Chef. Chef Katie is constantly trying new fun healthy dessert & snack recipes. All of our protein balls & protein donuts are made in house while our other snacks are sourced from local providers.

Although we do our best to eliminate mistakes, unfortunately they do happen. Contact customer service , send us a message through chat on website or DM us on instagram, and let us know what is missing. We will either do our best to replace the item, issue a credit on your next order or refund the item.

Note: customer service hours are Monday-Friday 9am-6pm. We do our best to respond to emergencies over the weekend, but don’t worry – we will take care of it Monday for sure.

If you are not 100% satisfied, we will re-fund that meal(s) without hesitation. We may ask for specifics so we can get the proper feedback to our teams to ensure it does not happen again.

Thursday at 11:59pm.

In short, 6-7 days. We take great pride in serving fresh, high quality meals every week. Which is why we have invested heavily into ensuring the longest possible shelf life in the industry. We use advanced cooling techniques and strong cold chain management in addition to modified air packaging to maximize freshness for the longest period of time.

*If you can also freeze meals anytime before expiration & defrost them before re-heating*

Part of our mission is to eliminate any waste and go fully green and sustainable by 2021. We donate every ounce of extra food to a local homeless shelter called Haven For Hunger in Peabody, MA. We are proud so say in 2018 we donated 30,000 meals and looking to double in 2019!

Long story short, we service all of New England and the tri-state area. MA, NH, RI,CT , VT, NY, NJ, DE and NH.

We currently “hand deliver” directly to your home within a 35 mile radius of our headquarters in Peabody, MA on Sundays. Pick-up locations are delivered on Sunday nights as well, so your meals are always ready to be picked up on Monday.

All addresses outside of the 35 mile radius are shipped on Mondays via UPS Next Day Air for Tuesday arrival.

Every Sunday when your new meals are delivered, our driver will pick up your old bag at the same time. To ensure your bags are always picked up, please leave them in the same area they are normally delivered 🙂 If your skipping a week, no worries at all, we will just grab your bag on the next delivery! If your subscription is cancelled, we will pick your bag up the following Sunday. Don’t worry, we’ll remind you!

We do not customize meals or substitute sides at this time. We are constantly refreshing our menus and introducing new flavors so you never get bored!

Yes, each meal is included with a full macro breakdown. Macros can be found on the meal label as well as online. Our macros are created by dietitians to be as accurate as humanly possible. If you find your macros to be incorrect, please let us know! Our team of dietitians will look into it right away.

Meals are delivered either on Sunday between 8am-8pm or Tuesdays between 10am-6pm. Don’t worry, you don’t have to be home to receive delivery. The meals will stay at appropriate temperature in an insulated box/bag with ice. It is important to get the meals into a refrigerator as soon as you get your hands on them!

Sunday Hand Delivery (within 30 miles of Peabody, MA): We keep you as informed as possible with email notifications. You will receive an estimated time of delivery, and additional notifications when your driver is getting close, and finally when the meals are delivered!

Tuesday Arrival, UPS Shipping (outside of 30 mile radius): Meals arrive on Tuesday morning/afternoon. A tracking code will be provided in the weekly confirmation email.

Our chef and certified dietitians work together daily to create new items weekly and seasonally. We source our products as locally as possible. 

Oven

Yes, our containers are oven friendly and BPA Free! Feel free to put the entire meal right into your oven with the plastic film in-tact or without. With the film in-tact, the meal with heat more thoroughly. Without the film in-tact the meal will cook more of a roast style. It’s really your preference! Pre-heat your oven to 350 degrees and bake for 15-20 minutes. Never bake above 350 degrees or the plastic will melt.

Microwave

Simply pop a meal in the microwave for about 2 minutes. For best results, leave the plastic film in-tact.

Absolutely! Edit your order any time until Thursday at midnight.

After your first week of ordering, our software will begin learning your meal preferences. Our goal is to eventually select the meals for you, so if you forget to edit the order, you still get what you wanted for meals.

We accommodate almost all major known allergens. Our three main meal plans are: balanced, vegetarian and weight-loss. Mix and match meals from each meal plan if you aren’t sure which are most suited for you.

Note: a large majority of our meals are gluten free and nut free, but we are not a certified gluten free or nut free establishment. If you have an extreme nut or gluten allergy, we cannot safely recommend nutre meals.