20 massive grams of protein, 1 teeny-tiny gram of sugar, and the delicious taste of cinnamon make for the perfect pre-workout snack. This is how we roll. This ONE™ Cinnamon Roll protein bar turns an afternoon board meeting or evening workout into a pajama-wearing holiday morning, with freshly baked treats popping from the oven. All the cinnamon roll on your taste buds so you can keep rolling through your day.
frequently asked questions
Deadline for Changes
All order changes must be made by Thursday at 5 pm. Beyond this time, we are no longer able to make edits to orders. In these circumstances, we can offer to send the meals that were chosen for you or cancel the order and provide you with a credit towards a future order. All meals from cancelations will be donated to a local shelter.
The first time an order is canceled we will credit %100 of the order to the account. On the second occasion, we will credit %50 of the order to the account. After this point, we will no longer be able to provide a credit. We apologize for any inconvenience this may cause.
We suggest leaving as detailed delivery instructions as possible for our drivers (i.e. front door, side door, etc.).
If you live in an apartment or condo building, we will deliver the bags/boxes to the same area as would Amazon or another online delivery service. We cannot enter the buildings to deliver to the door front, unfortunately.
Are your meals delivered fresh or frozen?
All of our meals are delivered fresh every week! We pride ourselves on being able to provide fresh, delicious, and nutritious meals to our clients on a weekly basis. Our packages are designed to keep your food fresh for up to a week after delivery. After 7 days, we suggest freezing any unopened meals.
How many portions are your meals?
All of our meals are single serving, whether it be a medium or large portion. The medium meals are portioned to be 4 oz of protein and our large meals are 6 oz of protein. Some meals such as the egg bakes and oatmeal have slightly different portioning amounts.
Our pack sizes range depending on your needs. The 5 pack is perfect if you need just 1 meal per day between Monday-Friday. The 10 pack is great for 2 meals per day during your workweek. The 15 pack, our most popular, is the complete set of 3 meals per day. The 20 pack is great for couples looking to eat healthy together. This gives each person 10 meals each for the week!
How to Cancel – Cancelation Policy
We are a convenience-based subscription service with a very seamless and transparent cancelation policy! You can cancel at any time with no hidden fees. To do this, log in to your account and click the “manage subscription” tab. From there you will see the option to “cancel subscription”. After the cancelation option has been chosen, you will receive an email confirmation.
We send friendly reminders throughout the week to make sure you have enough time to cancel if needed. These reminders are in form of text on Wednesdays and email on Tuesdays. Keep in mind that the ordering deadlines are Wednesday at 11:59 PM. You can cancel any time between Thursday and the following Wednesday deadline with no hidden fees.
If you forget to cancel, an order will be generated for you based on your previous order.
Do you offer grocery items and are they part of my subscription?
Yes! We offer grocery items to be purchased in addition to your meal plan subscription. The grocery items are considered A La Carte, which means they are offered as a separate item from the meal plan subscriptions. If you’d like to add groceries every week, you can add them to your cart when editing your meals.
What if I forget to skip a week and I don’t want the meals?
We totally understand that mistakes happen, and we want to help! On the first occasion you forget to skip or cancel your order, we will offer you a full Nutre credit reimbursement that you can apply to any future order. On the second occasion, we will issue a 50% Nutre credit toward any future order. On the third occasion we, unfortunately, can no longer issue a credit.
The Nutre team has to be notified no later than Saturday at 2:00 PM in order to receive credit. From there, the meals that were generated for your now-canceled order will be donated to a shelter on the following week to be sure those meals are not going to waste.
Can I skip a week and how do I do it?
Yes! We make it extremely convenient for you to skip up to 3 weeks consistently. We understand there are plenty of reasons you might need to take a week off. When you skip a week, you will not be charged for an order.
To skip a week, log in to your account and click on “Manage Subscription”. In the Account Overview, under Upcoming Order click on “Skip a week”. Here you will have the option to skip up to 3 consecutive weeks at a time.
Do I have to be home to accept delivery?
No, our goal is to make it as easy as possible for you. You do not have to be home to accept delivery. Any meals that are shipped via UPS (addresses outside of the ‘delivery’ radius) do not require a signature; however, if the driver believes there is a high probability you will not receive your meals, he/she will bring them to the nearest UPS store for pick-up. If this happens frequently, give us a call and we will relay a message to the driver where the best spot is for your specific address.
The meals are delivered in refrigerated boxes with plenty of ice to keep the meals at proper temperature for up to 18 hours after arrival.
How will I know when my meals will arrive?
Meals are delivered either on Sunday between 8am-8pm or Tuesdays between 10am-6pm. Don’t worry, you don’t have to be home to receive delivery. The meals will stay at appropriate temperature in an insulated box/bag with ice. It is important to get the meals into a refrigerator as soon as you get your hands on them!
Sunday Hand Delivery (within 30 miles of Peabody, MA): We keep you as informed as possible with email notifications. You will receive an estimated time of delivery, and additional notifications when your driver is getting close, and finally when the meals are delivered!
Tuesday Arrival, UPS Shipping (outside of 30 mile radius): Meals arrive on Tuesday morning/afternoon. A tracking code will be provided in the weekly confirmation email.
How long do the meals stay fresh?
In short, 6-7 days. We take great pride in serving fresh, high quality meals every week. Which is why we have invested heavily into ensuring the longest possible shelf life in the industry. We use advanced cooling techniques and strong cold chain management in addition to modified air packaging to maximize freshness for the longest period of time.
*If you can also freeze meals anytime before expiration & defrost them before re-heating*
Are your meals frozen?
We are proud to say that our meals are always fresh and NEVER frozen! We take great precautionary measures in our kitchen to ensure freshness, without freezing; along with vaccume sealed packaging our meals. However.. you can absolutely freeze meals if you prefer to eat them later. If you do prefer to freeze your meals, be sure to freeze them immediately on arrival.
What is the best way to reheat my meals?
Simply pop a meal in the microwave for about 2 minutes. For best results, leave the plastic film in-tact.
Pick-up location vs. delivery?
Pick Up Locations: Due to COVID restrictions, we can only offer meal package pick-up at the Toscana’s Restaurant located at 3 Bourbon St, Peabody, MA 01960. Pick-ups are on Mondays between the hours of 9 am and 7 pm. The handling fee is $5.99.
Delivery: We deliver directly to your front door on Sunday, Monday, or Tuesday depending on your location for a service/delivery fee of $12.00 or $15.00 depending on your location.
What if an item is missing from my box?
Although we do our best to eliminate mistakes, unfortunately, they do occur. In the event of this happening, you can contact customer service, send us a message through the chat feature on the website, or DM us on Instagram and let us know what is missing. We will either do our best to replace the item, issue a credit on your next order, or refund the item.
Note: Customer service hours are Monday-Friday 9 am to 6 pm. We do our best to respond to emergencies over the weekend, but don’t worry – we will take care of it Monday for sure.
How do I return my cooler bags?
Every Sunday when your new meals are delivered, our driver will pick up your old bag at the same time. To ensure your bags are always picked up, please leave them in the same area they are normally delivered 🙂 If you’re skipping a week, no worries at all, we will just grab your bag on the next delivery! If your subscription is canceled, we will pick your bag up the following Sunday. Don’t worry, we’ll remind you!
Do I get to choose my meals?
Absolutely! Edit your order any time until Wednesday at midnight.
After your first week of ordering, our software will begin learning your meal preferences. Our goal is to eventually select the meals for you, so if you forget to edit the order, you still get what you wanted for meals.
Can I customize meals?
We do not customize meals or substitute sides at this time. We are constantly refreshing our menus and introducing new flavors so you never get bored!
Where do you deliver/ shipping information?
We service all of New England and the tri-state area – MA, NH, RI, CT, VT, NY, NJ, DE!
If you are within a 60-mile radius of our headquarters in Peabody, MA we currently “hand deliver” directly to your home on Sundays.
Pick-up locations (currently only at Toscana’s Restaurant in Peabody, MA) can be picked up on Mondays between 9 am to 7 pm.
Addresses outside of the 60-mile radius are shipped on Mondays via UPS Next Day Air for Tuesday arrival based on your location.
I received my meals but a “side” is different than what I expected.
We source all of our produce, proteins, and ingredients fresh from local purveyors to give you the most variety possible. With that said, sometimes due to unforeseen circumstances, we may not be able to get enough of a product in time to fulfill the order exactly. In the event of a shortage, we make reasonable substitutions. For example, our chef may need to substitute green beans for broccoli or brown rice for sweet potatoes. Although this is very rare, it does happen on occasion. We will not substitute anything that will throw off macros or introduce any allergens.
*If this happened and you are not satisfied, please reach out to customer service *
What if I don’t like something?
If you are not 100% satisfied, we will re-fund that meal(s) without hesitation. We may ask for specifics so we can get the proper feedback to our teams to ensure it does not happen again.
What is the deadline to place a new order or modify an existing order?
The deadline to place a new order, skip a week or cancel an existing subscription is Wednesday at 11:59 pm for you to receive your delivery by Sunday/Monday (hand delivery within 60-miles of Peabody, MA) or Tuesday (UPS delivery).
What do you do with extra meals?
Part of our mission is to eliminate any waste and go fully green and sustainable by 2021. We donate every ounce of extra food to a local homeless shelter called Haven For Hunger in Peabody, MA. We are proud so say in 2018 we donated 30,000 meals and looking to double in 2019!
Do you accommodate specific diets or allergies?
We accommodate almost all major known allergens. Our three main meal plans are: balanced, vegetarian and weight-loss. Mix and match meals from each meal plan if you aren’t sure which are most suited for you.
Note: a large majority of our meals are gluten free and nut free, but we are not a certified gluten free or nut free establishment. If you have an extreme nut or gluten allergy, we cannot safely recommend nutre meals.
Do you provide Macros?
Yes, each meal is included with a full macro breakdown. Macros can be found on the meal label as well as online. Our macros are created by dietitians to be as accurate as humanly possible. If you find your macros to be incorrect, please let us know! Our team of dietitians will look into it right away.
Who creates the menus?
Our chef and registered dietitians work together daily to create new items weekly and seasonally. We also greatly value the feedback from our customers and use that to enhance our menu’s.
Why are the ice packs melted?
This is a common concern, but it is completely normal for the ice packs in your box to be melted. As the icepacks melt, cold air is released into the box. As soon as the insulated liner seal is opened, the cool air will leave the box. We recommend immediately transferring your meals into a refrigerator after opening.
What if my meals are stolen?
If your meals are stolen before you are able to retrieve them, we will replace the meals at no charge. If meals are stolen a second time from the same address, we will no longer deliver to that particular address. A secondary address can be provided.
How do the meals stay fresh when they are in transit?
Your meals will never be in transit for more than 24 hours. We use top quality cooler bags and ice packs that ensure freshness for up to 48 hours to be extra safe!