frequently asked questions
Deadline for Changes
All order changes must be made by Wednesday at 11:59 pm.
- Menu Edit
- Skipping a week/s
- Updating Address
- Cancelation of Subscription
- Meal Plan Size
The first time an order is canceled we will credit 100% of the order to the Nutre account. On the second occasion, we will credit 50% of the order to the account. After this point, we will no longer be able to provide a credit. We apologize for any inconvenience this may cause.
We suggest leaving as detailed delivery instructions as possible for our drivers (i.e. front door, side door, etc.).
If you live in an apartment or condo building, we will deliver the bags/boxes to the same area as would Amazon or another online delivery service. We cannot enter the buildings to deliver to the door front, unfortunately.
Are your meals delivered fresh or frozen?
All of our meals are delivered fresh every week! We pride ourselves on being able to provide fresh, delicious, and nutritious meals to our clients on a weekly basis. Our packages are designed to keep your food fresh for up to a week after delivery. After 7 days, we suggest freezing any unopened meals.
How many portions are your meals?
All of our meals are single serving, whether it be a medium or large portion. The medium meals are portioned to be 4 oz of protein and our large meals are 6 oz of protein. Some meals such as the egg bakes and oatmeal have slightly different portioning amounts.
Our pack sizes range depending on your needs. The 5 pack is perfect if you need just 1 meal per day between Monday-Friday. The 10 pack is great for 2 meals per day during your workweek. The 15 pack, our most popular, is the complete set of 3 meals per day. The 20 pack is great for couples looking to eat healthy together. This gives each person 10 meals each for the week!
How to Cancel – Cancelation Policy
We are a convenience-based subscription service with a very seamless and transparent cancelation policy! You can cancel at any time with no hidden fees. To do this, log in to your account and click the “manage subscription” tab. From there you will see the option to “cancel subscription”. After the cancelation option has been chosen, you will receive an email confirmation. If there is a Skip on the account, cancel the Skip and the Cancel option will appear.
We send friendly reminders throughout the week to make sure you have enough time to cancel if needed. These reminders are in form of an email on Tuesdays and a text on Wednesdays. Keep in mind that the ordering deadlines are Wednesday at 11:59 PM. You can cancel any time between Thursday and the following Wednesday deadline with no hidden fees.
If you forget to cancel, an order will be generated for you based on your previous order.
Do you offer grocery items and are they part of my subscription?
Yes! We offer grocery items to be purchased in addition to your meal plan subscription. The grocery items are considered A La Carte, which means they are offered as a separate item from the meal plan subscriptions. If you’d like to add groceries every week, you can add them to your cart when editing your meals.
What if I forget to skip a week and I don’t want the meals?
We totally understand that mistakes happen, and we want to help! On the first occasion you forget to skip or cancel your order, we will offer you a full Nutre credit reimbursement that you can apply to any future order. On the second occasion, we will issue a 50% Nutre credit toward any future order. On the third occasion we, unfortunately, can no longer issue a credit.
The Nutre team has to be notified no later than Thursday at 4:00 PM in order to receive credit. Beyond this time we can offer a 50% refund on the first occasion only.
Can I skip a week and how do I do it?
Yes! We make it extremely convenient for you to skip up to 3 weeks consistently. We understand there are plenty of reasons you might need to take a week off. When you skip a week, you will not be charged for an order.
To skip a week, log in to your account and click on “Manage Subscription”. In the Account Overview, under Upcoming Order click on “Skip a week”. Here you will have the option to skip up to 3 consecutive weeks at a time.
Do I have to be home to accept delivery?
No, our goal is to make it as easy as possible for you. You do not have to be home to accept delivery. Any meals that are shipped via UPS (addresses outside of the ‘delivery’ radius) do not require a signature; however, if the driver believes there is a high probability you will not receive your meals, he/she will bring them to the nearest UPS store for pick-up. If this happens frequently, give us a call and we will relay a message to the driver where the best spot is for your specific address.
The meals are delivered in refrigerated boxes with plenty of ice to keep the meals at proper temperature for up to 18 hours after arrival.
How will I know when my meals will arrive?
Meals are delivered either on Sunday between 8am-8pm or Tuesdays between 10am-6pm. Don’t worry, you don’t have to be home to receive delivery. The meals will stay at appropriate temperature in an insulated box/bag with ice. It is important to get the meals into a refrigerator as soon as you get your hands on them!
Sunday Hand Delivery (within 30 miles of Peabody, MA): We keep you as informed as possible with email notifications. You will receive an estimated time of delivery, and additional notifications when your driver is getting close, and finally when the meals are delivered!
Tuesday Arrival, UPS Shipping (outside of 30 mile radius): Meals arrive on Tuesday morning/afternoon. A tracking code will be provided in the weekly confirmation email.
How long do the meals stay fresh?
Meals are fresh in the fridge for 7 days after delivery and will come with an expiration date sticker. We take great pride in serving fresh, high-quality meals every week which is why we have invested heavily into ensuring the longest possible shelf life in the industry. We use advanced cooling techniques and strong cold chain management in addition to modified air packaging to maximize freshness for the longest period of time.
Meals can be frozen beyond the expiration date.
What is the best way to reheat my meals?
Simply pop a meal in the microwave for about 2-3 minutes. For best results, leave the plastic film intact.
Transfer contents of the meal package into an oven-safe container to be reheated. Suggested reheating is 400 degrees for 20 minutes or until the meals are warm in the center.
Many of our meals such as the steak tips, salmon, and turkey tips can easily be reheated in an air fryer. For proteins, we suggest 390F for 7-10 minutes depending on your air fryer.
Pick-up location vs. delivery?
Pick Up: Pick-ups are on Mondays at the selected location. Please inquire with the location for their hours of operation. The handling fee is $5.99.
Delivery: We deliver directly to your front door on Sunday, Monday, or Tuesday depending on your location for a service/delivery fee of $12.00 or $15.00 depending on your location.
What if an item is missing from my box?
Although we do our best to eliminate mistakes, unfortunately, they do occur. In the event of this happening, you can contact customer service, send us a message through the chat feature on the website, or DM us on Instagram and let us know what is missing. We will either do our best to replace the item, issue a credit on your next order, or refund the item.
Note: Customer service hours are Monday-Friday 9 am to 5 pm. We do our best to respond to emergencies over the weekend, but don’t worry – we will take care of it Monday for sure.
How do I return my cooler bags?
Every Sunday when your new meals are delivered, our driver will pick up your old bag at the same time. To ensure your bags are always picked up, please leave them in the same area they are normally delivered 🙂 If you’re skipping a week, no worries at all, we will just grab your bag on the next delivery! If your subscription is canceled, we will pick your bag up the following Sunday. Don’t worry, we’ll remind you!
Do I get to choose my meals?
Absolutely! Edit your order any time until Wednesday at midnight.
After your first week of ordering, our software will begin learning your meal preferences. Our goal is to eventually select the meals for you, so if you forget to edit the order, you still get what you wanted for meals.
Can I customize meals?
We do not customize meals or substitute sides at this time. We are constantly refreshing our menus and introducing new flavors so you never get bored!
Where do you deliver/ shipping information?
We service all of New England and the tri-state area – MA, NH, RI, CT, VT, NY, NJ, DE!
If you are within a ~100-mile radius of our headquarters in Peabody, MA we currently “hand deliver” directly to your home on Sundays.
Pick-up locations can be found under the “Address” section in your account.
Addresses outside of the ~100-mile radius are shipped on Mondays via FedEx Next Day Air for Tuesday arrival based on your location.
What if I don’t like something?
If you are not 100% satisfied, we will credit your account for that meal(s) without hesitation. We may ask for specifics so we can get the proper feedback to our teams to ensure it does not happen again.
What is the deadline to place a new order or modify an existing order?
The deadline to place a new order, skip a week or cancel an existing subscription is Wednesday at 11:59 pm for you to receive your delivery by Sunday/Monday (hand delivery within 60-miles of Peabody, MA) or Tuesday (FedEx delivery).
Do you accommodate specific diets or allergies?
We cannot accommodate specific diets, allergies, or meal recommendations at this time. However, you can filter for many of our dietary tags including gluten-free, dairy-free, nut-free, low sodium, low carb, diabetic friendly, and vegetarian!
Note: A large majority of our meals are gluten-free and nut-free, but we are not a certified gluten-free or nut-free establishment. If you have an extreme nut or gluten allergy, we cannot safely recommend Nutre meals.
Do you provide Macros?
Yes, each meal is included with a full macro breakdown. Macros can be found on the meal label as well as online. Our macros are created by dietitians to be as accurate as humanly possible. If you find your macros to be incorrect, please let us know! Our team of dietitians will look into it right away.
Who creates the menus?
Our chef and registered dietitians work together daily to create new items weekly and seasonally. We also greatly value the feedback from our customers and use that to enhance our menus.
Why are the ice packs melted?
This is a common concern, but it is completely normal for the ice packs in your box to be melted. As the icepacks melt, cold air is released into the box. As soon as the insulated liner seal is opened, the cool air will leave the box. We recommend immediately transferring your meals into a refrigerator after opening.
What if my meals are stolen?
If your meals are stolen before you are able to retrieve them, we will replace the meals at no charge. If meals are stolen a second time from the same address, we will no longer deliver to that particular address. A secondary address can be provided.
How do the meals stay fresh when they are in transit?
Your meals will never be in transit for more than 24 hours. We use top quality cooler bags and ice packs that ensure freshness for up to 48 hours to be extra safe!