frequently asked questions
Deadline for Changes
All order changes must be made by Wednesday at 11:59 pm.
- Menu Edit
- Skipping a week/s
- Updating Address
- Cancelation of Subscription
- Meal Plan Size
*Orders can only be canceled or changed after the deadline by reaching out directly at [email protected] the next day, Thursday, before 4 pm. The first time an order is canceled after the Wednesday deadline, we will credit 100% of the order to the Nutre account. This rule also applies to any requests post-deadline for a change to menu items. Any subsequent cancelations or order changes cannot be accommodated after this time and we apologize for any inconvenience this may cause.
We highly suggest leaving briefly detailed delivery instructions for our drivers (i.e. front door, side door, etc.).
If you live in an apartment or condo building, we will deliver the bags/boxes to the same area as would Amazon or another online delivery service. We cannot enter the buildings to deliver to the door front, unfortunately.
Are your meals delivered fresh or frozen?
All of our meals are always delivered fresh every week! We pride ourselves on being able to provide fresh, delicious, and nutritious meals to our clients on a weekly basis. Our packages are designed to keep your food fresh for up to a week after delivery or the Best By date on the package. After 7 days, we suggest freezing any unopened meals.
How many portions are your meals?
As a general rule of thumb, one Nutré meal is intended to serve one person. Our Large meals typically have 2oz more protein but are still intended as a single serving. We also offer Bulk meal options that are great for family-style sharing or adding a little extra to your meals.
How to Cancel – Cancelation Policy
We are a convenience-based subscription service with a very seamless and transparent cancelation policy! You can cancel at any time with no hidden fees. To do this, log in to your account and click the “manage subscription” tab. From there you will see the option to “cancel subscription”. After the cancelation option has been chosen, you will receive an email confirmation. If there is a Skip on the account, cancel the Skip first and then the Cancel option will appear.
We send friendly reminders throughout the week to make sure you have enough time to cancel if needed. These reminders are in form of an email on Tuesdays and a text on Wednesdays. Keep in mind that the ordering deadline is Wednesday at 11:59 PM. You can cancel any time between Thursday and the following Wednesday deadline with no hidden fees.
If you forget to cancel, an order will be generated for you based on your previous order.
*Orders can only be canceled after the deadline by reaching out directly at [email protected] the next day, Thursday, before 4 pm. The first time an order is canceled after the Wednesday deadline, we will credit 100% of the order to the Nutre account. Any subsequent cancelations cannot be accommodated after this time and we apologize for any inconvenience this may cause.
Can I skip a week and how do I do it?
Yes! We make it extremely convenient for you to skip 1, 2, or 3 consecutive weeks. We understand there are plenty of reasons you might need to take a week off. When you skip a week, you will not be charged for an order.
To skip a week, log in to your account and click on “Manage Subscription”. In the Account Overview, under Upcoming Order click on “Skip a week”. Here you will have the option to skip up to 3 consecutive weeks at a time. Once the skip has been saved, you will receive a confirmation email.
Do I have to be home to accept delivery?
Nope! Our goal is to make it as easy as possible for you which means you do not have to be home to accept delivery! We have tested our black reusable cooler bags and shipping boxes for proper temperature control for up to 12 hours after your delivery (time subject to change due to weather). Our drivers will leave the bag/box in your designed area – there is no need to sign anything or accept the delivery.
How will I know when my meals will arrive?
For those receiving a hand-delivered meal, you will receive a text and email on the day prior to your expected delivery day and then an update with a picture of when the meals have been delivered.
All customers receiving orders via FedEx will be emailed tracking information once the box has left our facility.
How long do the meals stay fresh?
Meals are fresh in the fridge for 7 days after delivery and will come with an Enjoy-By date. We take great pride in serving fresh, high-quality meals every week which is why we have invested heavily into ensuring the longest possible shelf life in the industry. We use advanced cooling techniques and strong cold chain management in addition to modified air packaging to maximize freshness for the longest period of time.
Meals can be frozen beyond the expiration date.
What is the best way to reheat my meals?
Simply pop a meal in the microwave for about 2-3 minutes. For best results, leave the plastic film intact. Timing may vary depending on your preferences and microwave capabilities. *Review the meal label prior to microwaving – sauce containers need to be removed prior to heating and will be indicated as so on the label.
Transfer contents of the meal package into an oven-safe container to be reheated. Suggested reheating is 400 degrees for 20 minutes or until the meals are warm in the center.
Many of our meals such as the steak tips, salmon, and turkey tips can easily be reheated in an air fryer. For proteins, we suggest 390F for 7-10 minutes depending on your air fryer.
Delivery vs. Pick-Up Location?
We service all of New England and the tri-state area – MA, NH, RI, CT, VT, ME, NY, NJ, DE and offer two ways to receive your meals (location permitting)!
- We hand deliver directly to your front door on Sunday and/or Monday depending on your location. If you are within 60-miles of our headquarters in Peabody, MA deliveries are made on Sunday with a Monday option as well.
- Deliveries within ~100 miles of our headquarters are hand-delivered on Mondays.
- NYC/NJ area deliveries are made via CDL delivery service every Monday.
- All other areas outside of these ranges are delivered via FedEx/UPS for Tuesday delivery.
Pick Up ($5.99): Pick-ups are available on Mondays at the selected location. Please inquire with the location for their hours of operation. Our Pick-Up locations expand often so be sure to take a look in the “Address” section of your account to see if one is now available near you!
How do I return my cooler bags?
Every Sunday or Monday when your new meals are delivered, our driver will pick up your old bag at the same time. To ensure your bags are always picked up, please leave them in the same area they are normally delivered 🙂 If you’re skipping a week, no worries at all, we will just grab your bag on the next delivery! If your subscription is canceled, you can schedule a bag pick-up or message us at [email protected] *Boxes and liners will not be picked up. Please discard accordingly.
Do I get to choose my meals?
Absolutely! We give you the option every week to order the meals you would prefer! After your first week of ordering, our software will begin learning your meal preferences and will provide you with a weekly autogenerated order. You can either keep the order we have created or choose your own meals!
Do you accommodate specific diets or allergies?
At this time, we cannot make meals specifically for diets or allergies but do have many categories to choose from! These include gluten-free, dairy-free, nut-free, diabetic-friendly, low sodium, low carb, low calorie (Weight Loss), and vegetarian.
We include allergen declarations on each and every Nutré meal and strongly recommend that customers with food allergen sensitivities or restrictions carefully review individual product packages for the most updated information regarding ingredients and allergen declaration before consuming. Additionally, we recommend reviewing the ingredient list on our website, prior to selecting meals, to determine if they contain any ingredients you are unable to consume. *Ingredients are subject to change from the time of ordering to the time of delivery.
Please note, our meals are produced in a facility that also processes wheat, milk, soy, eggs, tree nuts, peanuts, fish, and shellfish.