Frequently Asked Questions
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Are your meals delivered fresh or frozen?
All of our meals are always delivered fresh every week! We pride ourselves on being able to provide fresh, delicious, and nutritious meals to our members on a weekly basis. Our packages are designed to keep your food fresh for up to a week after delivery or the Best By date on the package. After 7 days, we suggest freezing any unopened meals.
Is there tracking for my meal delivery?
For those receiving a hand-delivered meal, you will receive a text and email on the day prior to your expected delivery day and then an update with a picture of when the meals have been delivered.
All customers receiving orders via our third-party carriers OnTrac or UPS will be emailed tracking information when the package is on its way.
You can also review your delivery date in your account under Order History once the order has been processed.
Do you accommodate specific diets or allergies?
At this time, we cannot make meals specifically for diets or allergies but do have many categories to choose from! These healthy meals include gluten-free, dairy-free, nut-free, diabetic-friendly, low sodium, low carb, low calorie, and protein +.
We include allergen declarations on each and every Nutré meal and strongly recommend that customers with food allergen sensitivities or restrictions carefully review individual product packages for the most updated information regarding ingredients and allergen declaration before consuming. Additionally, we recommend reviewing the ingredient list on our website, prior to selecting meals, to determine if they contain any ingredients you are unable to consume. *Ingredients are subject to change from the time of ordering to the time of delivery.
Please note, our meals are produced in a facility that also processes wheat, milk, soy, eggs, tree nuts, peanuts, fish, and shellfish.
Can I skip a week and how do I do it?
Yes! We make it extremely convenient for you to skip 1, 2, 3, or 4 weeks and you get to choose which weeks you want to skip! We understand there are plenty of reasons you might need to take a week off like vacation, a busy schedule, or to just take a break. When you skip a week, you will not be charged for an order or any additional fees.
To skip a week, log in to your account and click on the “Menu & Orders" tab. Here you will see the 4 upcoming delivery days for you to choose from - click on the week you would like to skip and choose the "Skip this Week" options. Once the skip has been saved, the menu with be greyed out, and "SKIPPED" will show over that chosen week. You will receive a confirmation email once the skip has been saved.
If you decide you want meals on a week you skipped just log in and cancel the skip! You will be able to access the menu and save your order!
The weekly order deadline to apply a skip or cancel a skip is Wednesday at 11:59 pm - any changes made after this time will be reflected on the following week's order.
How long do the meals stay fresh?
Meals are fresh in the fridge for 7 days after delivery and will come with an Enjoy-By date. We take great pride in serving fresh, high-quality meals every week which is why we have invested heavily into ensuring the longest possible shelf life in the industry. We use advanced cooling techniques and strong cold chain management in addition to modified air packaging to maximize freshness for the longest period of time.
If you do not think you will eat the meals in time you can freeze them for 2-3 months!
What is the best way to reheat my meals?
Simply pop a meal in the microwave for about 2-3 minutes. For best results, leave the plastic film intact. Timing may vary depending on your preferences and microwave capabilities. *Review the meal label prior to microwaving – sauce containers need to be removed prior to heating and will be indicated as so on the label.
Transfer the contents of the meal package into an oven-safe container to be reheated. Suggested reheating is 400 degrees for 20 minutes or until the meals are warm in the center. The temperature and time may also vary depending on the components of the meal - we suggest starting low and increasing the temperature.
Many of our meals such as the steak tips, salmon, and turkey tips can easily be reheated in an air fryer. For proteins, we suggest 390F for 7-10 minutes depending on your air fryer.
How to Cancel – Cancelation Policy
We are a convenience-based subscription service with a very seamless and transparent cancelation policy! You can cancel at any time with no hidden fees. To do this, log in to your account and click the “Plan and Subscription” tab. From there you will see the option to “Cancel Subscription”. After the cancelation option has been chosen, you will receive an email confirmation. If there is a Skip on the account, cancel the Skip first and then the Cancel option will appear. If you have not had an order processed yet please contact [email protected] to cancel the order.
We send friendly reminders via email throughout the week to make sure you have enough time to cancel if needed. Keep in mind that the ordering deadline is Wednesday at 11:59 PM. You can cancel any time between Thursday and the following Wednesday deadline with no further commitment.
If you forget to cancel, an order will be generated for you based on your previous order.
*Orders can only be canceled after the deadline by reaching out directly at [email protected] the next day, Thursday, before 4 pm. The first time an order is canceled after the Wednesday deadline, we will credit 100% of the order to the Nutre account to be used on a future order. Any subsequent cancelations cannot be accommodated for reimbursement after this time and we apologize for any inconvenience this may cause.
Deadline for Changes
All order changes must be made by Wednesday at 11:59 pm.
- Menu Edit
- Skipping a week/s
- Updating Address
- Cancelation of Subscription
*Orders can only be canceled or changed after the deadline by reaching out directly at [email protected] the next day, Thursday, before 4 pm. The first time an order is canceled after the Wednesday deadline, we will credit 100% of the order to the Nutre account to be used on a future order. Any subsequent cancelations cannot be accommodated after this time and we apologize for any inconvenience this may cause.
We highly suggest leaving briefly detailed delivery instructions for our drivers (i.e. front door, side door, etc.).
If you live in an apartment or condo building, we will deliver the bags/boxes to the same area as would Amazon or another online delivery service - please specify this location in your delivery note. If there is a door code or a specified place for the meals to be left please include this here for our drivers!
How many portions are your meals?
As a general rule of thumb, one Nutré meal is intended to serve one person. Our Large meals typically have 2oz more protein but are still intended as a single serving. We also offer Bulk meal options that are great for family-style sharing or adding a little extra to your meals.
Do I have to be home to accept delivery?
Nope! Our goal is to make it as easy as possible for you which means you do not have to be home to accept delivery! We have tested our black reusable cooler bags and shipping boxes for proper temperature control for up to 12 hours after your delivery (time subject to change due to weather). Our drivers will leave the bag/box in your designed area – there is no need to sign anything or accept the delivery.
Delivery vs. Pick-Up Location?
We service all of New England, the tri-state area, and much of the east coast –
MA, NH, RI, CT, VT, ME, NY, NJ, PA, MD, DE, VA, WV, MI, IN, OH, KY, TN, NC, SC, GA, AR, MS, FL
We also offer two ways to receive your meals (location permitting)!
- We hand deliver directly to your front door on Sunday and/or Monday depending on your location. If you are within 60-miles of our headquarters in Peabody, MA deliveries are made on Sunday with a Monday option as well.
- Deliveries within ~100 miles of our headquarters are hand-delivered on Mondays.
- NYC area deliveries are delivered on Sundays or Mondays depending on your zip code.
- Remaining tri-state area and east coast addresses are done through ZoneJump for deliveries on Monday/Tuesday, depending on location.
- All other areas outside of these ranges are delivered via UPS for Tuesday delivery.
Pick Up ($5.99): Pick-ups are available on Mondays at the selected location. Please inquire with the location for their hours of operation. Our Pick-Up locations expand often so be sure to take a look in the “Address” section of your account to see if one is now available near you!
How do I return my cooler bags?
Every Sunday or Monday when your new meals are delivered, our driver will pick up your old bag and melted ice packs at the same time. To ensure your bags are always picked up, please leave them in the same area they are normally delivered If you’re skipping a week, no worries at all, we will just grab your bag on the next delivery! If your subscription is canceled, you can schedule a bag pick-up or message us at [email protected]. *Boxes and liners will not be picked up. Please discard accordingly.
Do I get to choose my meals?
Absolutely! We give you the option every week to order the meals you would prefer! After your first week of ordering, our software will begin learning your meal preferences and will provide you with a weekly autogenerated order. You can either keep the order we have created or choose your own meals!
How do I defrost a frozen meal?
We recommend leaving your frozen meal in the fridge overnight to defrost and then microwaving it to the specified settings. Depending on how long the meal has been defrosting in the fridge, your meal may need an extra minute or so to fully reheat.
You can also use the defrost mode on your microwave for a frozen meal right out of the freeze. For this method, we recommend reviewing the manual of your microwave as heating levels can vary.
Always make sure your meal is thoroughly heated through the center before consuming it.